Refund and Return Policy
For Ezziy.com — United Kingdom
Effective Date: Dec,2025
- Overview
Ezziy.com is a marketplace offering products from independent sellers.
Returns and refunds are governed by UK consumer law and the specific policies of each seller.
However, Ezziy ensures all sellers uphold the following minimum standards. - Eligibility for Returns
You may request a return if:
The item is damaged or faulty
The item is not as described
The wrong item was delivered
You changed your mind (where applicable)
Some products cannot be returned for hygiene reasons (e.g., cosmetics, underwear, opened food products). - Return Window
Unless otherwise stated by the seller:
You have 14 days from delivery to request a return.
Faulty items may be returned within a “reasonable time”, typically 30 days. - Process
Contact the seller through your Ezziy order page
Provide photos/details of the issue
The seller will confirm acceptance and provide return instructions
Return the item in its original packaging
Once inspected, a refund or replacement will be issued - Refund Timeframe
Refunds are normally processed within:
5–10 business days after the seller receives the returned item
Payments are refunded to the original payment method - Costs
If the item is faulty or wrong: seller pays return shipping
If you changed your mind: customer may pay return shipping - Non-Returnable Items
Personalised items
Digital products
Gift cards
Hygiene-sensitive products, unless faulty - Disputes
If a seller does not respond or refuses a valid refund:
Ezziy will step in and review the case.
Decisions made by Ezziy to protect buyers and sellers will be final.