Term & Conditions

For Ezziy.com – United Kingdom
Effective Date: Dec,2025

1. Introduction
   Welcome to Ezziy.com (“Ezziy”, “we”, “us”, “our”).
   These Terms & Conditions govern your access to and use of our online marketplace located at Ezziy.com (the “Platform”). By using our Platform, you agree to these Terms.
   If you do not agree, you must stop using the Platform immediately.
2. About Us
   Ezziy is operated by Ezziy, a sole-trader business registered in the United Kingdom.
   Contact email: contactus@ezziy.com
3. Our Marketplace
   Ezziy.com is an online marketplace allowing independent third-party sellers (“Vendors/Sellers”) to offer products to customers (“Buyers”).
   When you purchase from a seller:
   The contract of sale is between you and the seller, not Ezziy.
   Ezziy provides the platform, payment processing support, and customer service tools but is not the manufacturer, owner, or direct seller of most products.
4. Account Registration
   You must:
   Be at least 18 years old
   Provide accurate information
   Keep your login details secure
   Do not misuse or share your account
   We may suspend or terminate accounts for breach of these Terms.
5. Orders and Payments
   By placing an order, you agree to:
   Pay the displayed price
   Provide correct delivery information
   Understand that delivery times may vary depending on the seller
   Payment is processed securely through approved third-party payment processors.
   Ezziy does not store full payment information.
6. Shipping & Delivery
   Shipping is handled by sellers or their chosen couriers.
   Delivery times are estimates and may vary.
   Delays caused by couriers, customs, or incorrect addresses are not the responsibility of Ezziy.
7. Returns, Refunds & Cancellations
   Your rights are outlined in our full Refund & Return Policy.
   Some sellers may have additional return requirements.
   If a product is faulty, damaged, or misdescribed, you may be entitled to a refund under UK consumer law.
8. Seller Responsibilities
   Sellers on Ezziy must:
   Provide accurate product descriptions
   Fulfill orders on time
   Handle returns efficiently
   Follow UK consumer and e-commerce laws
   Violation may result in account suspension.
9. Customer Responsibilities
   Customers must:
   Provide correct details
   Comply with UK laws when using the platform
   Use products safely and according to instructions
10. Prohibited Activities
    You agree not to:
    Upload illegal or harmful content
    Commit fraud or abuse payment systems
    Interfere with the platform
    Copy or scrape platform content without permission
11. Intellectual Property
    All trademarks, branding, images, logos, and platform content belong to Ezziy or its licensors.
    You may not reuse or reproduce content without permission.
12. Our Liability
    Ezziy is not liable for:
    Seller performance
    Product defects from third-party sellers
    Delivery delays
    Losses caused by the misuse of products
    We are only responsible for providing and maintaining the platform with reasonable care.
    Nothing in these Terms affects your statutory rights under UK law.
13. Termination
    We may suspend or terminate accounts that violate these Terms or harm the platform or other users.
14. Changes to Terms
    We may update these Terms at any time.
    The updated date will be posted at the top of this page.
15. Governing Law
    These Terms are governed by the laws of England & Wales.